IT Technical Writer

Fort Worth, TX


Job Description

Overview
Axians redtoo recently brought its almost 30 years of experience in IT and consulting solutions to the Axians family.  As both strategic advisors and a full-service IT provider, our customers' core businesses benefit through our optimization of their business processes and effectively implementing their technology investment.

We are seeking an IT Technical Writer to join our fast growing and dynamic global IT consulting company.

Job Description
The creation and development of documentation, typically involving the assimilation of technical materials and implementation of infrastructure components to meet identified business needs, assisting in planning a variety of technical documentation, within agreed parameters of cost, timescales, and quality based on compliance to the ITIL v3 standard.  Core Technologies:  Veeva Quality Docs and Veeva Training;  Plateau. 

Deliverables may include:
  • Create and develop documentation as per the projects or initiatives requirements.
  • Participate in IT infrastructure, process, and service design meetings with relevant SMEs (Subject Matter Experts).
  • Gather all relevant IT, process, service, and support information from relevant SMEs.
  • Review and edit technical writing by other team members to maintain clarity, consistency, and quality.
  • Incorporate all information into required IT, process, and service definition documents, support policies, work instructions, user documents, training guides, and other relevant documents.
  • Escalate issues and risks where help is needed to the technical writing managers.
  • Deliver status reports on a regular basis.
  • Communicates frequently with the customer about the status of activities and applies new technical approaches to best resolve customer problems.
  • Assist in identification of discrepancies, gaps in current IT, processes, services, and deliverables.
Document Complexity: moderate to high
Experience:
  • 5-7 years’ technical writing experience
  • ITIL v3 experience/certified
  • Bachelor's degree or a related discipline, or equivalent work experience
  • Strong time management skills and ability to prioritize
  • Excellent written and verbal communication skills
Secondary Desirable Skills:
Understands how to work flexibly within organizational policies/procedures. Breaks down a problem into smaller parts. Makes multiple causal links:  Several potential causes or events, several consequences of actions, or multiple-part chains of events (A leads to B leads to C leads to D).  Analyzes relationships among several parts of a problem or situation.  Anticipates obstacles and thinks ahead about next steps.

Benefits Overview
Competitive salary and benefits packages

WHAT WE OFFER

We invest more in the professional training and personal development of our employees than the average IT services company. We believe that self-motivation and commitment from each individual is the key to success at Axians redtoo and we do our best to meet their needs as much as possible.

By having flexible working hours, regular events for employees and their families and more, we’re helping create strong and effective teams that value long-term relationships. We take the initiative and secure valuable jobs for them paving the future for mutual success, even in times of tough competition in the market.

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