A pharmaceutical company was experiencing slow and erratic response time with their enterprise quality management application — critical for both quality control and compliance requirements. It’s a complex system that involves multiple sites, multiple instances of the application, as well as integration with several databases.
7000 users affected.
Company staff had continual performance issues using the application, which was beginning to interfere with performing pivotal recording and reporting tasks across the entire enterprise. Complaints soared, productivity suffered.
But when the company investigated the situation internally, the teams reported that the various elements and resources involved appeared to be working adequately. The company was also reluctant to make huge investments in application or infrastructure upgrades with no assurance of success.
They called in Axians.